Legal Documents

Pokerk Terms & Conditions — A Complete Guide in Plain Language

Please read these Terms & Conditions carefully before using pokerk. Everything about accounts, payments, bonuses, gaming conduct, and your rights is clearly covered here.

Last Updated: January 2026

Key Highlights at a Glance

Key highlights to know before reading the full details below

Age Requirement

You must be at least 18 years old to use pokerk. Age verification is required during registration. Accounts belonging to minors will be closed immediately.

Payments & Withdrawals

Deposits and withdrawals are available via Mobile Pay, Nagad, and Rocket. Withdrawals are typically processed within 15–30 minutes. Only one account per name is permitted.

Bonus Terms

All bonuses are subject to wagering requirements. Bonus funds cannot be withdrawn directly — they become withdrawable only after the required number of bets have been placed.

Account Security

Never share your password or login details with anyone. You are solely responsible for keeping your account secure.

Prohibited Conduct

Fraud, opening multiple accounts, bonus abuse, and any form of deceptive activity are strictly prohibited.

Changes to Terms

Pokerk reserves the right to update these Terms & Conditions at any time. Continued use of the platform following any changes constitutes your acceptance of the revised terms.

Important Notice: By creating an account or using the pokerk platform, you confirm that you have read and agreed to these Terms & Conditions in full. If you have difficulty understanding any part, please contact our support team.

1 General Terms & Eligibility

Pokerk is an online gaming and betting platform operating at https://pokerk.app. These Terms and Conditions form a legally binding agreement between pokerk and its users.

By using any pokerk service, you confirm that you have read, understood, and agreed to these terms. If you do not agree with any part of these terms, please refrain from using pokerk.

Pokerk serves users in Bangladesh. By using the platform, you confirm that participating in online gaming and betting activities is legally permitted in your area and that you understand your responsibilities accordingly.

pokerk reserves the right to change, amend, or update these terms at any time without prior notice. The latest version will always be available on this page.

2 Account Registration & Usage

To register on pokerk, you must provide accurate and truthful information. Creating an account with false details is strictly prohibited and will result in immediate closure.

Only one account per person is allowed. If multiple accounts are found under the same individual, all accounts will be closed and all balances may be forfeited.

  • Provide your correct name, mobile number, and date of birth at the time of registration.
  • Keep your account password strong and never share it with anyone.
  • If you notice any unusual activity on your account, contact our support team immediately.
  • To change your registered mobile number, please contact support.
  • Sharing your account with third parties is strictly prohibited.

You are fully responsible for all activity that takes place on your account while logged in to pokerk. Always use a secure connection and a trusted device.

3 Age Verification & Eligibility

Pokerk strictly does not provide services to anyone under 18. You will be required to confirm your age at the time of registration.

Warning: If a minor registers despite the age restriction, the account will be closed immediately and the balance may be forfeited. Parents and guardians are urged to ensure their children do not access this platform.

Pokerk may initiate a KYC (Know Your Customer) verification process at any time. This may include requesting a copy of your national ID or passport. pokerk reserves the right to suspend withdrawals until verification is complete.

The following individuals are not eligible to use pokerk:

  • Anyone under the age of 18.
  • Users whose previous accounts were closed due to fraud or breach of terms.
  • Pokerk employees and their immediate family members.

4 Deposits, Withdrawals & Payments

Pokerk accepts payments through Bangladesh's major mobile banking services. Mobile Pay, Nagad, Rocket, and bank transfer are currently supported.

Deposit Rules:

  • Minimum deposit amount is ৳100 BDT.
  • Deposits are generally credited to your account instantly.
  • Only deposit from a mobile banking account registered in your own name.
  • Depositing from another person's account is strictly prohibited and such transactions may be cancelled.

Withdrawal Rules:

  • Minimum withdrawal amount is ৳300 BDT.
  • Withdrawals can only be made to your registered payment account.
  • Under normal circumstances, withdrawals are processed within 15–30 minutes.
  • Withdrawals may be delayed if verification is required.
  • In cases of suspicious activity, pokerk reserves the right to hold withdrawals and conduct an investigation.

Bonus balance and real balance are displayed separately. Only the real balance can be withdrawn until bonus wagering requirements are completed.

5 Bonuses & Promotional Offers

Pokerk offers a variety of bonuses and promotional offers. Each bonus comes with its own terms, which must be read before claiming.

Wagering Requirement: Most bonuses come with wagering requirements. For example, a 30x wagering requirement means you must wager 30 times the bonus amount before any winnings from that bonus can be withdrawn.

  • The same bonus cannot be claimed more than once unless explicitly stated in the terms.
  • Once a bonus expires, the bonus balance will be automatically removed.
  • Bonus abuse and bonus arbitrage are strictly prohibited.
  • Pokerk reserves the right to withdraw any bonus at any time without providing a reason.
  • The maximum withdrawable amount from free spins is stated in the relevant offer.

Pokerk believes bonuses should be straightforward. That's why the terms of every offer are written in plain, easy-to-understand language. If you have any questions about a bonus, contact support before claiming it.

6 Betting & Gaming Rules

All betting and gaming activities on pokerk are governed by these Terms and Conditions. The specific rules of each game or betting market also apply.

  • Once a bet is confirmed, it cannot be cancelled unless there is a technical issue with the game provider or sports event.
  • If a match is cancelled in Sports Betting, the stake is generally refunded.
  • Game results will not be voided due to display or loading issues — the server record is final.
  • Results recorded in pokerk's system are final. In the event of a dispute, server logs will be treated as the definitive evidence.
  • Pokerk reserves the right to void any payout that was incorrectly displayed due to a technical error.

Pokerk uses certified RNG (Random Number Generator) across all games. Results are entirely random and unbiased — verified regularly by independent third-party audits.

7 Prohibited Activities

The following activities are strictly prohibited on pokerk. Violations may result in account closure and balance forfeiture.

  • Multiple Accounts: Holding multiple accounts under one person.
  • Bonus Abuse: Registering under multiple identities to claim bonuses.
  • Fraudulent Transactions: Using stolen or another person's payment method.
  • Software Hacking: Using any software or bot to influence game outcomes.
  • Collusion: Colluding with other players to gain an unfair advantage.
  • Money Laundering: Using the platform to launder money from illegal sources.
  • Exploiting technical vulnerabilities: Exploiting system bugs or glitches.

If suspicious activity is detected, pokerk may suspend the account without prior notice and inform the relevant authorities.

8 Account Closure & Suspension

Pokerk may close or suspend an account under the following circumstances:

  • Violating these Terms & Conditions.
  • If evidence of fraudulent activity is found.
  • Failure to pass KYC verification.
  • Failure to verify age.
  • Extended periods of inactivity (over 12 months).
  • At the user's own request (voluntary account closure).

You can close your account at any time by contacting support. Make sure to withdraw your balance before closing — once the account is closed, recovery may not be possible.

Account balances are generally not refunded upon closure due to rule violations. However, pokerk reviews each case individually before making a final decision.

9 Limitation of Liability

Pokerk strives to provide the highest possible quality of service. However, pokerk's liability is limited in the following areas:

  • When a game or bet is interrupted due to loss of internet connection.
  • When a game is unavailable due to server issues on the part of a third-party game provider.
  • Issues caused by the user's device or software.
  • Temporary service disruptions caused by unexpected technical failures.

Pokerk is not liable under any circumstances for indirect damages, lost profits, or consequential losses. Maximum liability is limited to the amount of the transaction in question.

10 Privacy & Data Protection

Pokerk takes the protection of your personal information very seriously. Details provided at registration are used solely for service delivery and verification purposes.

  • Your personal information is never sold or shared with third parties.
  • Payment information is secured with SSL encryption.
  • Information may be disclosed to authorities when required by legal obligation.
  • Please read our Privacy Policy for more details.

For more details, visit our Privacy Policy Visit the page.

11 Responsible Gaming

Pokerk believes gaming should be a source of entertainment — not a way to make money. We are committed to the well-being of our users.

  • Set deposit limits to avoid spending beyond your budget.
  • Use the cooling-off period — take a break from gaming for a set amount of time.
  • Use the self-exclusion tool to temporarily or permanently suspend your account.
  • Review your betting history regularly.

If you notice signs of gaming addiction, please reach out to our support team. We're always here to help.

To learn more about responsible gaming, visit our Responsible Play Visit the page.

12 Contact & Dispute Resolution

If you have any questions or complaints about pokerk's services or these Terms & Conditions, please get in touch with us.

  • Email: support@pokerk.app
  • Live Chat: 24/7 Bangla support available
  • Response Time: Live chat is typically answered within 2 minutes; email within 24 hours.

Once a complaint is submitted, pokerk will aim to resolve it within 5 business days. Complex cases may take up to 14 business days.

Before submitting a complaint, have your account number and relevant transaction details ready — this helps us resolve your issue faster.

These Terms and Conditions are governed by the applicable laws of Bangladesh. Any disputes shall fall under the jurisdiction of the courts of Bangladesh.

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Now that you know the Terms & Conditions, join pokerk with confidence. Get a bonus on your first deposit, transact via Mobile Pay, and reach us anytime in Bengali.

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