Pokerk Privacy Policy — Your Information is Completely Safe

1 Introduction & Scope

Pokerk (https://pokerk.app) is an online gaming and betting platform based in Bangladesh. We understand how valuable your personal information is. This Privacy Policy clearly outlines what data pokerk collects, why we collect it, and how we keep it safe.

This policy applies to pokerk's website, mobile app, and all digital services. It is in effect whenever you visit our site, open an account, place a bet, or use any of our services.

Pokerk follows the highest international standards to protect the data of users in Bangladesh. Our goal is simple — when you're playing on pokerk, data security should be the last thing on your mind.

2 What Information We Collect

Pokerk collects information in two ways — directly from you and by observing how you use our platform.

Information provided directly by you:

Automatically Collected Information:

• IP address and device type (for security purposes).
• Browser and operating system information.
• Time spent on the site and pages visited (for UX improvement).
• Gaming and betting history (for account service purposes).
• Login time and location (to prevent fraud).

3 How Your Collected Information is Used

Pokerk uses your information only for specific, defined purposes. Any unauthorized or unnecessary use is a violation of our policy.

• Account Management: For registration, login, and profile updates.
• Payment Processing: To process deposits and withdrawals successfully.
• Customer Support: To resolve your complaints or queries.
• Security Assurance: To prevent unauthorized account access and fraud.
• Legal Obligation: To comply with KYC and AML regulations.
• Service Improvement: To analyze and improve your experience on our platform.
• Promotional Communications: To inform you about offers and bonuses, only with your consent.

4 Who your information is shared with

Pokerk is committed to your privacy. We may share your information only in limited circumstances and with specific parties:

• Payment Provider: Only the information necessary to process transactions is shared with Mobile Pay, Nagad, and Rocket.
• Game Provider: Limited session data may be shared with game providers solely for gameplay operation.
• Law Enforcement: Information may be disclosed to authorities under a court order or as required by law.
• Fraud Prevention Agency: Certain information may be shared to prevent suspicious activity.

Outside of the cases above, pokerk does not share your data with any third party — and certainly does not sell it.

5 Cookies & Tracking Technologies

Pokerk uses cookies on its site. Cookies are small text files stored in your browser that help improve your browsing experience.

The types of cookies we use:

• Essential Cookies: Used to maintain your login session and ensure site security. Disabling these will prevent the site from functioning properly.
• Performance Cookies: To understand which pages get the most traffic and where issues occur. All data is anonymized.
• Functional Cookies: To remember your preferences (such as language settings).
• Analytics Cookies: To better understand user behavior and improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features.

6 How Long We Retain Your Data

Pokerk retains your data only for as long as necessary. All information is kept securely for the duration your account remains active.

• Active account data: retained until the account is closed.
• Transaction Records: Retained for 5–7 years in accordance with legal obligations.
• Gaming logs: up to 3 years (for dispute resolution).
• Closed account data: retained for up to 2 years from the date of closure, then permanently deleted.

If required for legal reasons, data may be retained beyond this period, but only at the direction of a regulatory authority.

7 Your Rights Over Your Data

As a pokerk user, you have the following rights over your personal data:

• Right to Access: You have the right to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You can request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You can object to the use of your information for specific purposes.
• Right to Portability: You can request a copy of your own data.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise any of these rights, email us at support@pokerk.app. We will respond within 30 days.

8 Children's Privacy

Pokerk strictly does not serve anyone under the age of 18. We do not knowingly collect data from minors.

A note to parents — please ensure your child cannot access this platform. If you have any concerns, contact our support team and we will act promptly.

9 Security Measures

Pokerk uses industry-leading security technology to keep your data protected.

• 256-Bit SSL/TLS Encryption: All data transfers are encrypted.
• Firewall Protection: A multi-layered firewall blocks unauthorized access.
• Two-Factor Verification: An extra layer of security at login.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Staff Training: All staff receive regular training on data protection.
• Incident Response Plan: We are always prepared to act quickly should any issue arise.

Keep in mind, though — no one can guarantee 100% security on the internet. That's why you should always use a strong password and never share it with anyone.

10 Changes to the Privacy Policy

Pokerk may update this Privacy Policy as needed. For any significant changes, we will:

• We will post a notice on the site.
• We'll send an SMS to your registered mobile number.
• We will display a message after you log in.

Continuing to use pokerk after any changes indicates your acceptance of the updated policy. The "Last Updated" date at the top of this page always reflects the most current version.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

• Email: support@pokerk.app
• Live Chat: Click the chat icon in the bottom right corner of the site.
• Response Time: We typically respond within 24 hours

Requests to delete or correct your data are typically processed within 7–14 business days after identity verification.